At Oyster Care Homes, we are committed to ensuring that every resident receives the highest level of care and support, delivered in a warm and welcoming environment. As part of our continuous pursuit of excellence, we commissioned an independent inspection at Copperfield Court. The inspection, conducted by Simon Cavadino, a respected external care professional, offers a comprehensive review of our services to ensure we are fully prepared for future regulatory assessments. This independent report, while not conducted by the Care Quality Commission (CQC), is a vital part of our quality assurance processes, helping us maintain and exceed industry standards.
The findings from this inspection were highly encouraging, reflecting Copperfield Court’s commitment to fostering a cheerful, caring environment and demonstrating exceptional levels of care and governance.
Cheerful and Caring Atmosphere
The inspection praised Copperfield Court for its positive and welcoming environment. The report noted that a kind and caring culture has been firmly embedded among the team, fostering an atmosphere where residents feel genuinely valued. Both residents and their relatives shared overwhelmingly positive feedback. One resident remarked, “I’m so happy here. The place has been a godsend,” while another commented, “Everyone is so friendly. I don’t think my own family could look after me this well.” This success in creating a homely, supportive atmosphere was highlighted as a key strength of the home.
High Standards of Personal Care
Personal care at Copperfield Court is of an impressively high standard. Residents are well-supported in maintaining their dignity, cleanliness, and overall comfort. The inspection noted that the team was attentive and responsive, providing prompt assistance whenever needed. Care was consistently delivered with respect for residents’ privacy, and the team was commended for their ability to foster a dignified, person-centred care environment. Residents appeared happy, well-presented, and confident in the care they were receiving.
Strong Governance and Regulatory Compliance
The home’s governance systems were noted as robust and well-managed. From safe medication handling to infection control, Copperfield Court demonstrated strong compliance with regulatory standards. All team members were up to date with mandatory training and supervision, ensuring that the home operates to the highest safety standards. The inspector observed that the home was more than adequately staffed for its current occupancy, allowing the team to engage with residents meaningfully and ensure personalised care is consistently delivered.
Sustainability and Innovation
Copperfield Court’s state-of-the-art facilities were another standout point from the report. The home was praised for its eco-friendly features, which align with Oyster Care Homes’ commitment to environmental sustainability. With a focus on reducing environmental impact, the home boasts advanced design features that set it apart in the residential care market.
Comprehensive and Personalised Care Planning
Care plans at Copperfield Court were highlighted for their detailed, person-centred approach. The inspection found that care plans were thoughtfully written, incorporating residents’ life histories, specific health needs, and personal preferences. The home uses innovative systems to ensure that care plans are continuously updated and adapted to meet changing needs, further enhancing the quality of care.
Meaningful Activities and Social Engagement
A well-rounded programme of activities is already in place at Copperfield Court, offering residents plenty of opportunities for engagement. Highlights from the programme include art sessions, family barbecues, quizzes, and live entertainment. The report recognised these activities as a core part of the residents’ experience, contributing to their overall wellbeing and satisfaction.
Em Dean, Chief Operating Officer at Oyster Care Homes, said:
“At Oyster Care Homes, we are dedicated to providing outstanding care, and independent inspections like this are crucial to ensuring that we meet, and exceed, the highest standards of care. They allow us to reflect on where we’re excelling and identify areas for continuous improvement. Our focus is always on delivering a safe, supportive, and joyful environment for our residents, and this report highlights the incredible dedication of the team at Copperfield Court. It’s a fantastic achievement, and we will continue to build on this success.”
Download the full inspection report below to learn more about Copperfield Court’s journey and our unwavering commitment to care excellence.
Copperfield Court inspection report
