We are currently recruiting a General Manager for Norman House, Hastings, to take overall responsibility and manage all aspects in the day-to-day running of the home. You will promote a caring environment which provides Residents with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity, and rights to privacy, independence and choice are met.
You will supervise, monitor and evaluate the care delivered to Resident’s, checking that legal requirements are met along with the highest standard as expected within the Care Home.
Key Responsibilities
· To manage the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment and training issues, communication with the team, the premises of the Care Home and financial matters.
· To recognise and assess individuals’ needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual.
· To provide the highest level of personal care and attention to Residents, following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive.
· Responsible for understanding and complying with statutory and legal requirements relevant throughout the home.
· Follow residents’ individual care plans, to administer medication to Residents as prescribed, accurately maintaining appropriate records for both. Responsible for ordering, checking in and stock control of Residents’ prescribed medication and maintaining systems to ensure effective stock management of all products.
· To be an active and encouraging Manager, establish and maintain effective means of communication and good relationships with all stakeholders both internal and external.
· Responsible for the recruitment of suitable team members, effective inductions and CIS standards take place, training needs for the team are identified and met. To carry out regular supervisions, assessments, lead team meetings, ensuring the Care Home is a friendly and supportive environment.
· Responsible for organisation of the team including; arranging rotas, ensuring adequate team members are employed, managing team absence.
· Responsible for controlling and monitoring the budget and expenditure of the Home, preparing monthly cash flow reports for the Directors and accurately recording all financial information.
· To support residents with their personal financial arrangements, maintaining confidentiality of all information.
· Responsible for the marketing, promotion and sales of the Home.
· To deal with all prospective Residents including; providing relevant information and guided tours, assessing new Residents and negotiating appropriate fees. To welcome new Residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every Resident.
Essential Skills:
· Ability to control and manage budgets and accounts
· Knowledge of the principles of sales and marketing
· Skilled in the recruitment, selection and retention of staff
· Committed to a structured approach to training and development of staff
· Understanding of the Health & Social Care Act and Health & Safety legislation
· Leadership qualities, enthusiasm along with influencing and motivational skills
· Excellent interpersonal skills
· Professional, confident and warm personality
· Have a caring disposition, reliable and punctual
Desirable Skills:
· Understanding of Thornbury’s local authority
· Experience with regulatory bodies
· Knowledge of Person Centred Software (PCS)
We are looking for individuals who have a passion for care (first and foremost) and those who are keen to be the best in the sector. You will work as part of a dynamic care team, ensuring the home adheres to the necessary requirements and procedures at all times.
Hours of work:
Your hours of work will be 09.00 – 17.00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total, offering between £60k-£75k per annum.
This is a varied and rewarding role that will no doubt provide you with a feeling of job satisfaction. If you are seeking an exciting opportunity with a forward-thinking organisation, then this could be the job for you!
We are so excited to be expanding our Oyster Team, please get in touch to find out more about this incredible opportunity.