Oyster Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.
The Role:
We are recruiting for a Front of House Manager at Potter House, Yeovil.
The role requires effective communication with exceptional interpersonal skills. The ability to develop professional relationships with prospective customers, employees, suppliers and professionals. The ability to work as part of the team is vital. Team members must be aligned with and support the company’s values – compassion, thoughtfulness, integrity and excellence – at all times.
Key Responsibilities:
- To generate customer enquiries in order to maximise revenue coming into the Care Home and meet the financial targets set.
- To support the team to plan events within the care home that will engage with the local community.
- To proactively manage the enquiry process from initial contact to conclusion.
- To actively manage the move in and out of residents.
- Lead on the showing of visitors around the care home in a professional manner in conjunction with the General Manager.
- Dealing with all telephone calls and enquiries and maintaining Coolcare systems.
- To ensure all available bedrooms are to “show standard” at all times.
- To ensure management information regards occupancy, enquiry levels and waiting list analysis is up to date at all times.
- To undertake financial administration as required, including petty cash, resident monies (where applicable) and invoicing.
Desirable Skills:
- Excellent numeric and literacy skills.
- Experience of working with MS Word, MS Excel, MS Outlook, Sage.
- Excellent communication and interpersonal skills.
- Present a compassionate and professional image at all times.
- Well-organised with the ability to prioritise effectively.
- Team player.
- Reliable and punctual.
- Genuine interest in working with a caring environment.
- Experience of line management is desirable.
- Business Administration or Management is desirable.
We are looking for individuals who have a passion for care (first and foremost) and those who are keen to be the best in the sector.
Hours of work:
Your hours of work will be 09.00 – 17.00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total, offering £28-30k per annum.
This is a varied and rewarding role that will no doubt provide you with a feeling of job satisfaction. If you are seeking an exciting opportunity with a forward-thinking organisation, then this could be the job for you!
We will offer:
A PERMANENT contract of employment
A COMPETITIVE rate of pay
We will SUPPORT you to complete an NVQ qualification
FULLY FUNDED enhanced DBS check
A job with PURPOSE and SATISFACTION
FULLY FUNDED Blue Light Card
PAY DAY Breakfast
FREE Meal on Shift
FREE On-site parking
Our screening and recruitment process is conducted in line with Oyster Care Homes’ Safeguarding Policy
We are so excited to be expanding our Oyster Team, please get in touch to find out more about these incredible opportunities.