Customer Relations Manager

Who are we?

Oyster Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.

We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.

The Role:

Oyster Care Homes is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team. As we continue to expand and innovate in the Care sector, we’re seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.

Key Responsibilities:

• Developing and implementing a culture of high-quality customer care, undertaking support visits / evaluation of the enquiry and sales pipeline across Oyster Care Homes.
• Overseeing and continually improving all aspects of our customers journey, including but not limited to “what good looks like” for our customers and embedding as standard best practice across all parts of Oyster Care Homes.
• Support the team to take effective customer focused initial enquiries through to admission date.
• Provide support, guidance, and advice to the improvement of sales targets, whilst also assisting with and leading on that change and development in key areas of the sales and customer process once identified.
• Contribute effectively as a member of the senior management team within Oyster Care Homes.
• Support the General Managers in understanding and implementing a commercial approach to the running of their service.

Who are we looking for?

It is the Customer Relations Manager’s role to train and continually develop the Oyster team to achieve this level of excellence, helping our customers in their decision making to choose Oyster Care Homes as their trusted place of care.

Through the collecting and analysing of data, plus working collaboratively with our Digital Marketing Exec and the wider Senior Management Team (SMT), the Customer Relations Manager will use factual “data driven” models and information, combined with authentic excellent customer service, to drive the right outcomes across the group.

Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you’re ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Oyster Care Homes.

We will offer:

· A PERMANENT contract of employment

· A COMPETITIVE rate of pay

· FULLY FUNDED enhanced DBS check

· A job with PURPOSE and SATISFACTION

· FULLY FUNDED Blue Light Card

· PAY DAY Breakfast

· FREE Meal on Shift

Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.

Place of work: Hybrid – supporting Oyster Care Homes across the network.